One of my best employees ever was named Grace. She had a strong work ethic and a great customer service focus. After I left for a new opportunity in a different department, I let Grace know if she ever wanted to work for me again, I'd be delighted to bring her along.
A few months later, a transfer opportunity came up to come to our front desk. Grace struggled during training and a few of the managers wanted to send her back to her old position, saying she didn't have what it takes to work in this new role. Instead, we set her up with a different trainer who worked with her and provided her better guidance. She turned out to be a great success at our property.
It delighted me to see Grace at the resort a few summers ago long after I left, still doing well and still being a great employee.
I always hope to have "Grace wherever I go" - sometimes an employee has that kind of impact on you and is worth bringing along the way.
A few months later, a transfer opportunity came up to come to our front desk. Grace struggled during training and a few of the managers wanted to send her back to her old position, saying she didn't have what it takes to work in this new role. Instead, we set her up with a different trainer who worked with her and provided her better guidance. She turned out to be a great success at our property.
It delighted me to see Grace at the resort a few summers ago long after I left, still doing well and still being a great employee.
I always hope to have "Grace wherever I go" - sometimes an employee has that kind of impact on you and is worth bringing along the way.
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