{"id":3618,"date":"2009-06-11T12:35:11","date_gmt":"2009-06-11T16:35:11","guid":{"rendered":"https:\/\/www.albany.com\/hr\/2009\/06\/food-for-thought---human-resources-in-restaurants.html"},"modified":"2009-06-11T12:35:11","modified_gmt":"2009-06-11T16:35:11","slug":"food-for-thought-human-resources-in-restaurants","status":"publish","type":"post","link":"https:\/\/www.albany.com\/hr\/2009\/06\/food-for-thought-human-resources-in-restaurants\/","title":{"rendered":"Food for Thought &#8211; Human Resources in Restaurants"},"content":{"rendered":"<p>I spoke to my class today about my recent experience at a restaurant where I was served by a well-trained, confident, and competent bartender assisting probably 30 guests with a smile and with great follow-through. Meanwhile, at the same time, there were probably 4 or 5 waitstaff belly-aching in the corner of the bar within my earshot about &#8220;not getting enough 4-tops, this server getting better tables, and how much they can&#8217;t stand the host&#8221;.<\/p>\n<p>Unfortunately, this is something I see way too often in the food industry. People piss and moan in the public areas and think no one is listening.<\/p>\n<p>Here are some suggestions for policies to put into place on the floor of your food establishment.<\/p>\n<p>1. No discussion of work policies and procedures on the sales floor<br \/>\n2. Document, discipline, dismiss policies for prevention of this activity occurring again<br \/>\n3. Continual training to show people the downfalls of this type of dialogue.<\/p>\n<p>Tell me your stories of witnessing poor dialogue in food establishments by emailing me at<br \/>\n<a href=\"&#x6d;&#x61;&#x69;&#x6c;&#x74;&#x6f;&#x3a;&#x72;&#111;&#98;&#101;&#114;&#116;&#64;&#103;alac&#x6f;&#x6e;&#x63;&#x69;&#x65;&#x72;&#x67;&#x65;&#x2e;&#99;&#111;&#109;\">rob&#101;&#114;&#116;&#64;&#x67;&#x61;&#x6c;&#x61;&#x63;&#x6f;&#x6e;cie&#114;&#103;&#101;&#46;&#99;&#x6f;&#x6d;<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>I spoke to my class today about my recent experience at a restaurant where I was served by a well-trained, confident, and competent bartender assisting probably 30 guests with a smile and with great follow-through. Meanwhile, at the same time,&#8230;<\/p>\n","protected":false},"author":147,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[10,13,25,34,45,47],"tags":[],"class_list":["post-3618","post","type-post","status-publish","format-standard","hentry","category-employee-relations","category-feedback","category-labor-scheduling","category-orientation","category-time-management","category-training"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\r\n<title>Food for Thought - Human Resources in Restaurants - Robert Braathe&#039;s HR &amp; Albany Jobs Blog<\/title>\r\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\r\n<link rel=\"canonical\" href=\"https:\/\/www.albany.com\/hr\/2009\/06\/food-for-thought-human-resources-in-restaurants\/\" \/>\r\n<meta property=\"og:locale\" content=\"en_US\" \/>\r\n<meta property=\"og:type\" content=\"article\" \/>\r\n<meta property=\"og:title\" content=\"Food for Thought - Human Resources in Restaurants - Robert Braathe&#039;s HR &amp; Albany Jobs Blog\" \/>\r\n<meta property=\"og:description\" content=\"I spoke to my class today about my recent experience at a restaurant where I was served by a well-trained, confident, and competent bartender assisting probably 30 guests with a smile and with great follow-through. Meanwhile, at the same time,...\" \/>\r\n<meta property=\"og:url\" content=\"https:\/\/www.albany.com\/hr\/2009\/06\/food-for-thought-human-resources-in-restaurants\/\" \/>\r\n<meta property=\"og:site_name\" content=\"Robert Braathe&#039;s HR &amp; Albany Jobs Blog\" \/>\r\n<meta property=\"article:published_time\" content=\"2009-06-11T16:35:11+00:00\" \/>\r\n<meta name=\"author\" content=\"Robert Braathe\" \/>\r\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\r\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Robert Braathe\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\r\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.albany.com\/hr\/2009\/06\/food-for-thought-human-resources-in-restaurants\/\",\"url\":\"https:\/\/www.albany.com\/hr\/2009\/06\/food-for-thought-human-resources-in-restaurants\/\",\"name\":\"Food for Thought - Human Resources in Restaurants - Robert Braathe&#039;s HR &amp; Albany Jobs Blog\",\"isPartOf\":{\"@id\":\"https:\/\/www.albany.com\/hr\/#website\"},\"datePublished\":\"2009-06-11T16:35:11+00:00\",\"author\":{\"@id\":\"https:\/\/www.albany.com\/hr\/#\/schema\/person\/b8536db7857744bb23a8611995490b45\"},\"breadcrumb\":{\"@id\":\"https:\/\/www.albany.com\/hr\/2009\/06\/food-for-thought-human-resources-in-restaurants\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.albany.com\/hr\/2009\/06\/food-for-thought-human-resources-in-restaurants\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.albany.com\/hr\/2009\/06\/food-for-thought-human-resources-in-restaurants\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.albany.com\/hr\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Food for Thought &#8211; Human Resources in Restaurants\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.albany.com\/hr\/#website\",\"url\":\"https:\/\/www.albany.com\/hr\/\",\"name\":\"Robert Braathe&#039;s HR &amp; Albany Jobs Blog\",\"description\":\"\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.albany.com\/hr\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Person\",\"@id\":\"https:\/\/www.albany.com\/hr\/#\/schema\/person\/b8536db7857744bb23a8611995490b45\",\"name\":\"Robert Braathe\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.albany.com\/hr\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/ca89b35dde089a08aaee7eb4417df1edb80a77859aff96499f292564e022279f?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/ca89b35dde089a08aaee7eb4417df1edb80a77859aff96499f292564e022279f?s=96&d=mm&r=g\",\"caption\":\"Robert Braathe\"},\"url\":\"https:\/\/www.albany.com\/hr\/author\/rbraathe\/\"}]}<\/script>\r\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Food for Thought - Human Resources in Restaurants - Robert Braathe&#039;s HR &amp; Albany Jobs Blog","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.albany.com\/hr\/2009\/06\/food-for-thought-human-resources-in-restaurants\/","og_locale":"en_US","og_type":"article","og_title":"Food for Thought - Human Resources in Restaurants - Robert Braathe&#039;s HR &amp; Albany Jobs Blog","og_description":"I spoke to my class today about my recent experience at a restaurant where I was served by a well-trained, confident, and competent bartender assisting probably 30 guests with a smile and with great follow-through. 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