{"id":8911,"date":"2011-09-29T08:06:36","date_gmt":"2011-09-29T12:06:36","guid":{"rendered":"https:\/\/www.albany.com\/hr\/2011\/09\/mall-kiosks---staffing-and-customer-relations.html"},"modified":"2011-09-29T08:06:36","modified_gmt":"2011-09-29T12:06:36","slug":"mall-kiosks-staffing-and-customer-relations","status":"publish","type":"post","link":"https:\/\/www.albany.com\/hr\/2011\/09\/mall-kiosks-staffing-and-customer-relations\/","title":{"rendered":"Mall Kiosks – Staffing and Customer Relations"},"content":{"rendered":"
I was walking through a mall in Florida yesterday minding my own business looking down at my phone as I walked by a row of kiosks with people hard selling various goods and services. I heard someone say “Hey sir have you heard about our services?” aimed in my direction, and I pretended not to hear them. After I walked about a step or two beyond their kiosk, I heard them mumble under their breath “a–hole”.<\/p>\n
I so badly wanted to stop and give this person a piece of my mind, but then realized it probably wasn’t worth the anger or the time. However, I decided to write about it and talk about how annoyed I am by this type of sales environment.<\/p>\n
Malls have looked for ways to capitalize on using public spaces like this for these types of businesses, yet I don’t really understand how these businesses make money or do anything other than annoy people. I can imagine they are paid commission only or minimum wage, but it doesn’t excuse the type of intrusive customer relations skills they demonstrate.<\/p>\n
What do you do to face the onslaught of kiosk salespeople?<\/p>\n","protected":false},"excerpt":{"rendered":"
I was walking through a mall in Florida yesterday minding my own business looking down at my phone as I walked by a row of kiosks with people hard selling various goods and services. I heard someone say “Hey sir…<\/p>\n","protected":false},"author":147,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[7,10,13,28,45],"tags":[],"class_list":["post-8911","post","type-post","status-publish","format-standard","hentry","category-customer-relations","category-employee-relations","category-feedback","category-management","category-time-management"],"yoast_head":"\r\n