2 reviews from our community
They are very respectful, they value everybody's time, the same way. This store always has a lot of people bring back equipment, signing up for an account, buying phones. This store is always busy but they call people in order. These workers are very helpful, I got my equipment from here when I lived in albany, and I would only go to them for my equipment when I sign back up.
I waited "on hold" for more than 18 minutes to find out what was the closest entrance at Colonie Center. Nobody EVER picked up the phone to help me. Only reason I was "holding" was that they said 7 minutes. I could handle that wait time. After hearing "we know your time is very valuable for the 19th time, I broke down in tears." How disrespectful can you be to your disabled snd/or elderly customers who have to carry heavy equipment? Furious, frustrated Spectrum customer.
