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SureStay Plus Hotel by Best Western Albany Airport

200 Wolf Road
Albany, NY 12205


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1 reviews from our community

BEWARE!!!! I had to come here with my 7 kids for a business/personal trip to be closer to my job since we live over an HOUR away. I booked through priceline & got 2 rooms & am currently still a guest in 1 room as of right now (not because I want to be TRUST ME) but it would be too hard to relocate to another venue. Anyway the rooms are OK. Its a non-smoking hotel yet smells like a cigarette factory every morning & my kids have asthma and medical issues which it caused problems. The staff are rude as hell and the manager Laura does NOT care about any of the guests. All the facilities are closed due to covid and poor staffing, you receive what used to be a nice breakfast in a paper bag they literally gave my kids bagels & candy the other day, the pool is somewhat warm but small so lots of people theres no social distancing and barely anyone wears a mask. Half the time the ice machine is out of ice, there's not garbage bags you have to provide your own, no one asks if you need anything the customer service is horrendous, theres no place to really hang out outside so the kids were riding bikes and playing kickball in the parking lot which is pretty much empty and my 17 month old found a heroin needle (which my partner got gloves & disposed of) when brought to the managers attention and requesting some kind of incentive to stay she had the audacity to say watch your child better HELLO what the hell do you think I was doing thats why we made it safe not the hotel they could've cared less, they also have a bad reputation for drug use because colonie police department is patrolling their parking lots on a regular basis and harassing the guests who are just minding their own business. The owner said this is not acceptable but the manager basically made it clear she doesn't care (Laura) and she can't do anything to help. Its basically a cheap run down option if theres nothing else available and id give ZERO stars for all aspects of the stay except the pricing through priceline and the pool option. I will most likely NEVER stay here again and NEVER recommend this place especially because their management sucks and is beyond rude. Needs a job not pertaining to people! Events

  • Thrown Together: Salt Glazed Stoneware from New York State and Vermont
    Today until Sunday, Oct 9, 2022
    Thrown Together celebrates the art of salt glazed stoneware, and includes pieces with vibrant images in a variety of shapes. Developed by the Arkell Museum with pieces borrowed from The...
  • Capital Region Pink Mile Challenge
    Today until Monday, Oct 31, 2022
    You're invited to participate in the 3rd annual Capital Region Pink Mile Challenge, which is a virtual 5k fitness challenge that will take place throughout the month of October. All...
  • Online Yoga with Meghan
    Today until Monday, Oct 10, 2022
    Join an all-levels yoga class every Monday 4-5pm from the comfort of your own space. Reduce stress and create greater ease in body and mind....
  • Hollowed Harvest at Altamont Fairgrounds
    Today until Sunday, Oct 9, 2022
    Returning for its third year, the Hollowed Harvest is an amazing Jack-O'-Lantern spectacle designed for audiences of all ages! This year, the Hollowed Harvest will feature a brand new walk-through...
  • IMPACT Wrestling: Bound for Glory
    Today until Saturday, Oct 8, 2022
    IMPACT Wrestling presents back-to-back nights of action-packed live pro wrestling - including the company's showcase event of the year, BOUND FOR GLORY - on Friday and Saturday, October 7 and...
  • Double M Haunted Hayrides
    Today until Sunday, Oct 9, 2022
    Double M Haunted Hayrides has been creating fear for over 25 years in Upstate New York!
  • Field of Horrors
    Today until Sunday, Oct 9, 2022
    Field of Horrors offers several different attractions for the price of one! Check out Return of Mummy's Curse, The Crypt, Insanity, Condemned Manor, and more.
  • Wine Tasting
    Today until Sunday, Oct 9, 2022
    SABBA Vineyard is a small family-run vineyard in Chatham New York. We are open from Noon to 8 with wine tasting and live music every Friday, Saturday and Sunday. We...
  • East Greenbush Community Library Book Sale
    Today until Sunday, Oct 9, 2022
    Fall Book and Media Sale Thousands of used books, DVDs, and audiobooks for adults and children. Huge selection, low prices! Cash, check or credit card accepted....
  • New Horizons Women's Retreat 2022
    Today until Saturday, Oct 8, 2022
    The theme of this year's New Horizons Women's Retreat is "Rejoice! Look What The Lord Has Done."
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