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SureStay Plus Hotel by Best Western Albany Airport

200 Wolf Road
Albany, NY 12205


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1 reviews from our community

BEWARE!!!! I had to come here with my 7 kids for a business/personal trip to be closer to my job since we live over an HOUR away. I booked through priceline & got 2 rooms & am currently still a guest in 1 room as of right now (not because I want to be TRUST ME) but it would be too hard to relocate to another venue. Anyway the rooms are OK. Its a non-smoking hotel yet smells like a cigarette factory every morning & my kids have asthma and medical issues which it caused problems. The staff are rude as hell and the manager Laura does NOT care about any of the guests. All the facilities are closed due to covid and poor staffing, you receive what used to be a nice breakfast in a paper bag they literally gave my kids bagels & candy the other day, the pool is somewhat warm but small so lots of people theres no social distancing and barely anyone wears a mask. Half the time the ice machine is out of ice, there's not garbage bags you have to provide your own, no one asks if you need anything the customer service is horrendous, theres no place to really hang out outside so the kids were riding bikes and playing kickball in the parking lot which is pretty much empty and my 17 month old found a heroin needle (which my partner got gloves & disposed of) when brought to the managers attention and requesting some kind of incentive to stay she had the audacity to say watch your child better HELLO what the hell do you think I was doing thats why we made it safe not the hotel they could've cared less, they also have a bad reputation for drug use because colonie police department is patrolling their parking lots on a regular basis and harassing the guests who are just minding their own business. The owner said this is not acceptable but the manager basically made it clear she doesn't care (Laura) and she can't do anything to help. Its basically a cheap run down option if theres nothing else available and id give ZERO stars for all aspects of the stay except the pricing through priceline and the pool option. I will most likely NEVER stay here again and NEVER recommend this place especially because their management sucks and is beyond rude. Needs a job not pertaining to people!


Albany.com Events

  • Empire ''Skate'' Plaza
    Today until Sunday, Feb 12, 2023
    The tremendously popular Empire State Plaza Ice Rink in Albany will be open to the public throughout the 2022-2023 winter season.
  • Grab-and-Go Clothing & Small Household Items - New Jerusalem Home of the Saved
    Today
    Free clothing for the family, homemade hot soup, small household items, toys, books, and Bibles will be available to grab-and-go at New Jerusalem Home of the Saved in Albany.
  • [Title of Show]
    Today until Sunday, Feb 12, 2023
    A delightful and tuneful meta musical about the power of collaboration. When two writers learn about a musical theatre festival at the last minute, they race to draft a submission....
  • The Theatre Institute at Sage Presents: Sherlock Holmes and The Case of the Jersey Lily
    Today
    Are you ready for a mystery? The wit of Oscar Wilde meets the cunning of Sir Arthur Conan Doyle when Wilde brings his dear friend, the legendary beauty Lillie Langtry,...
  • Pizza and Wing Bowl
    Today
    Mohawk Honda and the Town of Glenville are bring back The Pizza and Wings Bowl. The Pizza and Wing Bowl event will feature wings and pizza, from local pizza and...
  • Ice Harvesting
    Today
    Please join the Friends of Peebles Island as we welcome Tom Ragosta, President of Watervliet Historical Society and Museum. Tom is also the City of Watervliet's Historian and in that...
  • Virtual Poetry Reading
    Today
    Join Professor Melody Davis & Larry Moore, publisher, Broadstone Books, as they present Broadstone poets.
  • Loving Yourself Valentine's Paint & Sip
    Today
    Our resident artist Jamie is bringing us another fun original work to honor & love OURSELVES this Valentine's season.
  • Fire & Ice Bar at The Mill on Round Lake
    Friday, Feb 10, 2023 until Saturday, Feb 11, 2023
    Join us for our 6th Annual Fire & Ice Bar! The Ice Bar will be open the first 3 Fridays and Saturdays in February. Live DJ, ice shuffleboard, ice cornhole,...
  • The Theatre Institute at Sage Presents: Sherlock Holmes and The Case of the Jersey Lily
    Friday, Feb 10, 2023
    Are you ready for a mystery? The wit of Oscar Wilde meets the cunning of Sir Arthur Conan Doyle when Wilde brings his dear friend, the legendary beauty Lillie Langtry,...
See all events

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