Some of the greatest waste in organizations comes during non-peak hour employment periods. In retail, especially, certain times of the day require minimal staffing and maximum productivity.
Effective operations will do their best to monitor sales per labor hour or similar metrics to determine optimum coverage at optimum times. However, some organizations need to manage their workforce through times that may not be consistently off-peak by using them to prepare for the peak periods.
What activities do you involve your team in during non-peak hours? How can your team be managed more effectively to prevent productivity lapses? I’ll share some best practices from readers on a future post.