After a recent shopping experience where I felt like I was treated like a criminal for going in for a price adjustment, I have almost completely abandoned traditional shopping entirely. I’ve grown tired of the lack of care of the management, the ambivalence and/or ignorance of the staff, and the general lack of care for the customer by many traditional retailers.
Why am I so jaded? It could be because I worked in retail management and my standards are higher than those I encounter today. Maybe it is also an HR issue that can possibly save retail in its traditional form.
The next time a customer walks in your door and no one greets them from your team, someone needs to pay on your staff. I don’t care how busy you are, but when a customer or potential customer walks in and no one meets them within the first 30-60 seconds (sometimes less), you’ve lost that customer.
The next time a customer walks in for a price adjustment on an item that went on sale, don’t treat them like a criminal because you are having a bad day at the office.
For now, until someone convinces me otherwise, I’m taking my business online and to the retail businesses that are friendly consistently.