I was at a truck rental
location in 2000 when I saw this nugget of a quote hung up on a wall from an
“If we are going to kill anything, let it be the arrogant attitude, ignorance, and unconstructive
Nothing kills morale in an organization more than poor attitudes, unwillingness to consider other
thought patterns, and the inability to criticize appropriately. Building and following a mission
that instills pride in differences of opinion, encourages open dialogue, and rewards positive interactions creates organizations like Disney, Apple, and Ritz Carlton, where ideas and exchanges of ideasare valued.
What to you do in your organization to kill arrogance, ignorance, and unconstructive criticism?