We all need answers. Whether it’s a response to know what’s for dinner, a yes or no to that date, or the answer to a math problem. Let’s talk about how to get feedback about your progress. It is difficult to move forward when you don’t know what you need to improve upon. Well here are 5 ways to get feedback that will surely get you the answers you are looking for.
One: just ask. In customer service most of the time the only feedback you’ll receive is negative feedback from customer complaints. Generally, people do not go out of their way to tell you what your business is doing right. If you honestly ask for opinions people will gladly give them a lot of times. provide quick survey after checking out or on social media. If you need business advice try asking the interns or other employees. See what they think from a professional and customer aspect. Don’t be afraid to speak up, you would be surprised what ideas people may have.
Two: Seek professional help. It’s ok to not know what to do next. What is not ok is to just give up because you don’t know what to do next. Ask colleagues for advice, seek out a mentor, or workshop.
Three: Google it. Help is just a Google question away. Answers are right at your fingertips. Check out market trends and your competition. What are they doing that you aren’t? There are websites just for reviews. See where you stand with customers if you can’t get answers in person. Google may have some answers you’re looking for.
Four: Social media. They best way to get opinions these days is through social media. Post surveys and ask your followers to take it. Post pictures of your products or ideas and ask people to comment and share. Make a short poll and see what people like best. Use Facebook Live and take the opportunity to talk to your customers in real time. People will send comments as you’re talking. Ask for their ideas and critiques.
Five: Provide dedicated feedback forms on your website. Make it an option for people to provide feedback as they are going through your website. Ask for reviews and ratings. People will speak up if they have something important to say. As badly as you want feedback they want to give you their opinion.
By: Marielle Bose-Moody- BE Marking Intern