One of my all-time great insults was when I told someone that indeed they were a manager – they managed to do nothing.
As managers, there is a fine line between managing and leading and doing too much work that can be done by those who are supposed to be reporting to you. However, there are few greater ways to motivate your staff as to do the work that they do and do it well.
Some of the finest restaurants, retail establishments, and hotels I have visited have had the presence of a leader during busy and peak periods performing alongside their team and steering the ship from the front lines.
What kind of manager are you? Do you manage to inspire or manage to do nothing? Let’s hope it’s not the latter!