This Saturday, we visited a Chili’s in CT and had a great time stuffing our faces with various healthy and unhealthy food choices. As usual, any time I visit a restaurant, I get back into hospitality management mode and start thinking about things that the restaurant business could do better.
When I looked into the bar, I noticed that not one of the televisions was showing an actual live sports game. There were three bartenders doing very little other than walking around and any one of them could have addressed this important detail. We asked our server to get the TV changed to the Yankee game and you would have thought that we asked the bar to give us an IV of beer by the way they looked at her.
10 minutes later, we had Yankees on our TV; however, none of the other TVs had any kind of live sports.
Not to pick on Chili’s specifically, but literally every time I visit a sports bar or a bar with TV’s I am amazed that 9 times out of 10 the TV’s aren’t on anything that could engage an audience at the bar; as well, often the bartenders or other workers don’t even know how to change the TV station.
If you want to ensure your customers keep coming back at a sports bar, be sure to always have something on BEFORE people come in.