Many of the biggest issues in HR involve dealing with difficult people. I spoke recently to a client who had an employee of nearly 30 years who consistently seemed to be scaring off new employees through their demeanor and lack of work ethic. About a year ago, this same client expressed the same concern about the same employee.
I suggested that they read the book “Dealing with People You Can’t Stand”. This book provides effective strategies for dealing with difficult people with grace and dignity.
At this point, I informed him that this really is a leadership problem – if the same employee is expressing the same behaviors a year later, then not enough has been done in the past year to document, coach, or counsel.
I’m hoping my book will be just the remedy to help him address this issue.