On August 12th, I posted a column asking the following questions. Here is feedback from readers, as well as some ideas from me.
What activities do you involve your team in during non-peak hours? How can your team be managed more effectively to prevent productivity lapses? I'll share some best practices from readers on a future post.
"I use non-peak hours to do continual training and role plays of customer service scenarios..."
"During non-peak times, I find that these are the best times to hold informal one-on-ones with my staff."
"I find that my staff is even more productive when its slow. They realize that to fill the sales floor and to keep it neat at slow times makes it much easier to sell and merchandise all day long."
Some of things I have found work effectively include
- splitting up employee's hour long breaks into half hours to take advantage of the slow time to get breaks over with
- holding meetings with the staff on the floor.
- refocusing on the core principles of the company/day by interacting with the staff and going over the daily/weekly/monthly goals
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