Q: My staff is lethargic after about 5 hours of selling during an 8 hour shift. What can we do to improve productivity and improve their morale?A: For any 8 hour shift, I like to give 2 30-minute breaks instead...
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Food for Thought – Human Resources in Restaurants
I spoke to my class today about my recent experience at a restaurant where I was served by a well-trained, confident, and competent bartender assisting probably 30 guests with a smile and with great follow-through. Meanwhile, at the same time,...
The Wealth of Ages
A well-run organization will have people of all ages working with one another sharing ideas and best practices. Having a wealth of experiences along with new ideas and create opportunities for both new perspectives and new learning experiences for all.The...
Thinking of Leaving = Leaving
Q: I've heard from various sources that once you tell your company or boss that you are thinking of leaving, then you basically are saying you are leaving. What steps can you take to prevent this from happening?A: It's...
Arrogance, Ignorance, and Unconstructive Criticism
I was at a truck rental location in 2000 when I saw this nugget of a quote hung up on a wall from an old newspaper: "If we are going to kill anything, let it be the arrogant attitude, ignorance,...
To Stay or Not to Say? That is the question.
A colleague was facing a layoff after two decades of service with his company. Nearly his entire department was let go due to the economic downturn. Rather that take a severance package, he considered taking an opportunity somewhere else in...
Opening Up to Remote Work by Updating Your Online Presence
Opening yourself up to opportunities to work from home can lead to great benefits for your bottom line (and for opening yourself up to even more work). Sites such as elance.com and sologig.com provide opportunities for those who seek side...
More Best and Worst Interviewing Practices
I'm amazed (well, maybe not) about how many responses I received to poor practices in interviewing. Here are some others that came in recently:1. "The worse practice I have seen is when the employer who after two interviews, exchange of...
Packing and Preparing For The Recruiting Trip
Today I had a client ask me if I have any brochures about my company. I handed her a business card and shared with her that all the information about me is on my website (and all the services I...
Unpaid Days Off That Work
I was at a BBQ this weekend and a friend mentioned to me about a furlough going on at their workplace - 1 unpaid day off three times per year. The friend was very enthused about the idea however, because the three days...