Few people know I am fueled creatively by my intense hatred for Angela Lansbury due to her portrayal of Jessica Fletcher in “Murder She Wrote”. Lansbury and the writers of Murder She Wrote fooled my grandmother and many other unsuspecting viewers into believing that somehow this character just happened to show up anytime a murder happened and wasn’t the perpetrator. I find it hard to believe, and also feel that the show should have been called “Murder She Did”.
All kidding aside, sometimes seeing the same situation pop up over and over again with the same cast of characters can lend people to believe that its the people and not the system that are to blame. Whether its poor customer service, poor sales, or lack of consistency, it’s easy to point the finger at your employees, when in actuality it may be the result of poor training, poor management, or a poor system run by otherwise competent people.
The next time you rush to judgement that your people are to blame, think about what you can do to improve your marketing, management, or training.