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McDonald's Mohawk Thruway

Mohawk Thruway,
276 Service Road

Amsterdam, NY 12010


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3 reviews from our community

Just stopped in around 1pm on a Tuesday with our 4 kids. The service was great, the staff was quick and efficient. They were smiling and wished us a blessed day, which was a breath of fresh air!

The worst service, 15 minutes in drive thru before we got to order, then another 15 minutes before we got our food. For. the price of our lunch, we should have had much better service.

The worse customer service experience ever. I walked into the plaza and two employee's were arguing. They were speaking Spanish so I couldn't understand what about but I noticed 2 young children sleeping in a booth(it was 2:30 am) I was the only none employee in the plaza so they children belonged to one of the employees! The woman both ignored me while I stood for 10 mins just to order coffee. I left and sat outside for a while and ran into one of the employees who said the either was yelling and disrespecting her because se felt that she was trying to be the boss. I asked was she her manager she said no and that she(Carmen) was lead. Long story short I go back in and this Carmen person still would not help us with an order. There was another lady there by then who was trying to take care of the drive thru, take orders and prepare orders while Carmen was still yelling and being inappropriate. She should be fired!


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