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Albany, NY 122056703


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We were told when we got involved with Solar City that if and when we need to have panels removed for a new roof to call and they would remove for a $499.00 for removal and replace. Now that Tesla has brought them out we are getting the run around,. First they said they are backed up and will send us Via e-mail 20 days to get anything to fill out, second call same thing ,only for them to look even further into our account and now they are not going to send anything until after 2021 to fill out.. they told us that we can hire a 3rd party to take the panels off and put back on for $5000.00 . I would say this is a brake in the contract.on their side. The roof will cost close to $9000.00 and add the $5000.00 for the third party it will cost us $14;000.00. We can’t even get an answer to get out of the contract with them and come get the panels. Obviously Tesla. Could give two shits about this. We are Seniors who are trying to replace our roof but they could care less. They are breaking their contract by telling us to hire a third party. They are out of California and we live in upstate New York were the winter months are ahead.


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